Terms of service

Oldbury Watch Co.

Last Updated: October 2026

Please read these Terms and Conditions ("Terms") carefully before using our website or placing an order with Oldbury Watch Co. ("we", "us", or "our"). By browsing our website or purchasing products/services from us, you agree to be bound by these Terms.

1. Information About Us

1.1. Oldbury Watch Co. is a business registered in England and Wales.

Trading Address / Registered Office: 60 Bristnall Hall Lane, Oldbury, West Midlands, B68 9PB, United Kingdom
Company Registration Number: 17122396
VAT Number: N/A
Email: contact@oldburywatch.com
Phone: N/A

2. Eligibility & Basis of the Sale

2.1. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

2.2. When you place an order via our website, you will receive an automatic acknowledgement email. This does not mean your order has been accepted.

2.3. Contract acceptance and completion of the contract between you and us occurs when we dispatch the goods and send you a dispatch confirmation email.

2.4. We reserve the right to decline or cancel any order prior to dispatch for reasons including, but not limited to: product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

3. Product Descriptions & Availability

3.1. All watches, straps, accessories, and servicing descriptions are provided in good faith. We make every effort to display product dimensions, weights, colours, and finishes accurately; however, slight variations may occur (e.g. due to photography lighting or screen display settings).

3.2. All items are subject to stock availability. If an ordered item is out of stock, we will notify you promptly and provide a full refund or suitable alternative.

3.3. Pre-Orders / Custom Builds: If you place a bespoke order or pre-order, estimated production and delivery schedules are provided as estimates and are subject to minor delays in parts supply or artisan assembly.

4. Pricing & Payment

4.1. All prices displayed on our website are in Pounds Sterling (GBP) unless converted to local currency by our host Shopify Inc.

4.2. Delivery charges are displayed at checkout prior to final payment confirmation.

4.3. Payment must be made in full at the time of placing your order. We accept major credit/debit cards, PayPal, and other payment gateways indicated at checkout.

4.4. If an obvious pricing error occurs where the pricing mistake is unmistakable and could reasonably have been recognised as a mispricing, we are not obliged to provide the product to you at the incorrect (lower) price.

5. Delivery & Shipping

5.1. We deliver to addresses within the United Kingdom and selected international destinations (subject to additional shipping fees and import customs).

5.2. Orders are dispatched using tracked and insured delivery services (e.g. Royal Mail Special Delivery, DPD, DHL). A signature may be required upon receipt.

5.3. Risk of loss and damage to the goods passes to you once the goods are delivered to the address you supplied.

5.4. International Customers: If ordering outside the UK, you are responsible for any import duties, taxes, or clearance fees levied by your local customs authorities.

6. Right to Cancel & Returns (Consumer Contracts Regulations)

6.1. Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel your purchase within 14 calendar days from the day you (or a third party nominated by you) receive the goods.

6.2. How to Cancel: You must notify us in writing (via email) within the 14-day cancellation period stating your intent to return the order.

6.3. Condition of Returned Items:

Watches must be returned unworn, in original, brand-new condition, with all protective factory plastic wrappings, seals, tags, original boxes, warranty booklets, and accessories intact.
We reserve the right to make a deduction from the reimbursement for any loss in value if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning (e.g., resized bracelets, scratched cases/straps, worn leather).

6.4. Exclusions: The statutory cancellation right does not apply to:
Personalised, engraved, or bespoke custom-made timepieces.
Specific servicing/repair work already completed with your explicit consent.

6.5. Return Shipping: Unless the item is faulty or not as described, you are responsible for paying the costs of return shipping. We strongly advise using an insured, tracked postal service.

6.6. Refund Processing: Refunds will be issued via the original payment method within 14 days of us receiving the returned goods.

7. Warranty & Faulty Goods (Consumer Rights Act 2015)

7.1. Statutory Rights: Under the Consumer Rights Act 2015, all goods must be as described, fit for purpose, and of satisfactory quality.

7.2. Manufacturer / Limited Warranty:

In addition to your statutory rights, Oldbury Watch Co. provides a 24 Month Limited Warranty covering internal mechanical/automatic/quartz movement defects and manufacturing faults from the date of purchase.

7.3. Warranty Exclusions: The warranty does not cover:
General wear and tear, cosmetic marks, scratches to crystals, cases, or bracelets.
Water ingress resulting from failure to screw down the crown properly or exceeding specified depth ratings.
Damage resulting from accidents, drops, misuse, neglect, or tampering/servicing by unauthorised third-party repairers.
Normal battery exhaustion or ageing of leather/fabric straps.

7.4. If a fault arises within the warranty period, please contact [contact@oldburywatch.com] to arrange inspection and repair or replacement.

8. Servicing & Repairs

8.1. Oldbury Watch Co. does not currently offer servicing or repairs.

9. Intellectual Property

9.1. All trademarks, logos, brand names, product photography, text, and website designs associated with Oldbury Watch Co. are the intellectual property of Oldbury Watch Co. or its licensors. Reproduction, redistribution, or modification without prior written consent is strictly prohibited.

10. Limitation of Liability

10.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where it would be unlawful to exclude liability under UK law.

10.2. To the extent permitted by law, we are not liable for any indirect, special, or consequential loss, loss of profit, loss of business, or goodwill.

10.3. Our total liability to you in respect of all losses arising under or in connection with any contract shall not exceed the total price paid by you for the relevant product or service.

11. Privacy & Data Protection

11.1. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect and process your information, please refer to our Privacy Policy.

12. Governing Law & Jurisdiction

12.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

12.2. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction (or, if you reside in Scotland or Northern Ireland, you may bring proceedings in your local jurisdiction).

13. Amendments to Terms

We reserve the right to revise these Terms at any time. Any changes will take effect immediately upon being posted on this website. The version in effect at the time you place your order will apply to your transaction.